Support Center

Empty Project List on an iPad

Last Updated: Aug 13, 2015 12:32PM EDT
Some of our users enjoy visiting EasyBib on their iPads, and we're happy to support them. Sometimes, these users can look to their project list and find it to be blank. Thankfully these projects are usually not lost, but simply hidden by an idiosyncrasy between our website and the iPad version of Safari's private browsing mode. 

To turn off private browsing mode and view your projects, follow these steps:
  1. Log out of EasyBib
  2. Close all current Safari tabs and open a new tab in Safari
  3. In the bottom left hand corner (of most devices), click the "private" button to turn it off.
  4. Log back in to your EasyBib account and navigate to your projects page.
  5. Your projects should be visible!
If you still can't find your projects, please don't hesitate to reach out to us directly so we can help get to the bottom of your problem.

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